We are here for you, so, if your heart’s not into it we’ve got you covered. Simply return within 30 days of receipt date for exchange or full refund on the original method of payment. You’ve got options…
FAQ
At Old Time Pottery, we are committed to helping our customers save more while pursuing their passion for decorating. To achieve this, we constantly listen to our customers and adjust to their changing decor-buying needs. Below are the questions we hear most often in our stores, through our contact channels, and through social media. We hope the FAQs below provide you with the answers you are looking for. Thanks for your interest in OTP!
FAQs by Topic
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What is your return policy?
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How can I find out if a product is available for pick up or local delivery?
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How do I return a Local Delivery item?
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Where are your stores located?
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What are your store hours?
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Can I exchange items bought on the website?
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Where will my local delivery order be placed when the driver drops it off?
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Do you offer discounts (i.e., military, first responders, teachers, senior citizens) or coupons (% off purchase, etc)?
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Who do I contact with a question about a particular item?
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How do I go about recommending a new store location in my area?
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How does my Local Delivery order get qualified for same day delivery?
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Can I purchase a gift card online?
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What forms of payment do you accept?
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Do you offer wholesale and/or tax-exempt purchases?
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Do you offer motorized carts or wheelchairs?
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How do I go about requesting a donation?
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How do I join the email or text program?
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How do I apply for a job at Old Time Pottery?