FAQs by Topic

• What is your return policy?

  We are here for you, so, if your heart’s not into it we’ve got you covered. Simply return within 30 days of receipt date for exchange or full refund on the original method of payment. You’ve got options…

  Click here to review our full return policy

• How can I find out if a product is available for pick up or local delivery?

  To determine if a product is in-stock and available for pick up in-store or local delivery, simply search for that product on oldtimepottery.com. From here you will be taken to the product page which will give you more details. Once you have chosen your item you will be instructed to type in your address to see if you are in the mile radius for delivery or chose your favorite store for pick up. Both options will show how much of the item is in stock to purchase.

  Additional Rules & Restrictions:

  If items are not available, Old Time Pottery will not substitute, but fulfill and deliver any remaining items in the order. If no items are available, Old Time Pottery will cancel the order and refund your money, including delivery fee.

• How do I return a Local Delivery item?

  If your item was delivered to you via Local Delivery, please follow the instructions below.

  - Returns must be made within 30 days of receipt.
  - Bring the item, along with all packaging, paperwork, parts, and accessories to any Old Time Pottery store.
  - Present the item and the order confirmation email showing the order number to a store associate for assistance.
  - To ensure a refund or exchange, the item must be in its original packaging and condition. 

  Additional Return Rules & Restrictions :

  Unless you received a damaged or defective item or an item different than what you ordered, delivery and handling costs will not be refunded.

• Where are your stores located?

  We have 39 stores in 11 states, ranging from the Midwest to the tip of Florida!  Find your closest store by selecting our store locator here.

  Old Time Pottery Store Locator

• What are your store hours?

  Old Time Pottery is open every day except for Christmas Day. Most stores are open from 9 am – 9 pm Monday – Saturday and 9 am – 9 pm on Sunday.  However, check out our store locator for your store’s specific hours, as well as holiday hours. 

  Old Time Pottery Store Locator

• Can I exchange items bought on the website?

  If you purchased an item online and would like to exchange it, please bring that item into an Old Time Pottery store. We cannot accept or process exchanges by mail. Exchanges will be made only if an item identical to what you originally purchased is available, and at a lower or original cost at the time of the exchange.

• Where will my local delivery order be placed when the driver drops it off?

  Drivers will leave product on front porch or front door of residence, and signature will not be required.

• Do you offer discounts (i.e., military, first responders, teachers, senior citizens) or coupons (% off purchase, etc)?

  We strive to provide the lowest prices possible on every item, every day, for every customer.  Because of this, we do not offer discounts or accept coupons on our merchandise. We believe that you can still save vs. the competition without them!

• Who do I contact with a question about a particular item?

  While every store carries the same types of merchandise, availability of specific items can vary by store.  It’s best to call your local store when inquiring about the availability of a particular item.

• How do I go about recommending a new store location in my area?

  We are constantly looking for new areas to expand our stores.  Please complete our contact form or email us at comm@otpinc.com with your location suggestions, and we’ll pass it along to our real estate team.

• How does my Local Delivery order get qualified for same day delivery?

  If order is placed prior to 2pm local time, delivery driver will make best effort to deliver the product before 7pm local time on the same day.
  For orders placed after 2pm local time, driver will make best effort to deliver the following day.

• Can I purchase a gift card online?

  Currently we do not sell gift cards online.  However, if you currently have an Old Time Pottery gift card, you may check the balance by clicking here (go to gift card balance page)

• What forms of payment do you accept?

  For your convenience we accept cash, debit cards, Visa, Mastercard, American Express & Discover cards.

• Do you offer wholesale and/or tax-exempt purchases?

  Old Time Pottery allows tax exempt purchases from eligible businesses in accordance with local, federal and state law.  While we do not offer additional discounts, we welcome our business and non-profit customers to shop with us for their décor needs.

• Do you offer motorized carts or wheelchairs?

  Currently, Old Time Pottery does not offer motorized carts, but each store has wheelchairs.  Additionally, all stores are ADA compliant and can easily accommodate our customers’ personal assistance devices.

• How do I go about requesting a donation?

  We serve many communities across the Midwest and Southeast, so we are very selective in choosing whom to provide a donation.  You may send a request to comm@otpinc.com or use our contact form.  However, we are simply unable to accommodate a vast majority of requests.

• How do I join the email or text program?

  It’s easy!  There are a few ways:

  First, on this website, use the sign up links on the home page or in the footer of the site.

  You can also text OTP to 87037 and follow the prompts to complete your sign up.

  You should receive a welcome email within 24 hours, and you are free to opt-out at any time by managing your preferences in the footer of the Old Time Pottery emails

• How do I apply for a job at Old Time Pottery?

  For In-Store, Store Support Center and Distribution Center positions, please apply online though our careers page or on Indeed. Be sure to follow us on Linkedin and Career Builder for career opportunity updates.