FAQ

At Old Time Pottery, we are committed to helping our customers save more while pursuing their passion for decorating. To achieve this, we constantly listen to our customers and adjust to their changing decor-buying needs. Below are the questions we hear most often in our stores, through our contact channels, and through social media. We hope the FAQs below provide you with the answers you are looking for. Thanks for your interest in OTP!

FAQs by Topic

  • What is your return policy?

    At Old Time Pottery, our customers are our top priority! We want you to be happy with all your purchases. If you are unhappy with your purchase, please bring the merchandise for return or exchange with your valid receipt within 30 days* of purchase for a hassle-free process.  

    *Must be returned to an Old Time Pottery location

    **Old Time Pottery Gift Cards can only be redeemed at an Old Time Pottery location - They will not be accepted at any Gabe's locations.

    Click here to review our full return policy

  • Where are your stores located?

    Find your closest store by selecting our store locator here.

    Old Time Pottery Store Locator

  • What are your store hours?

    Old Time Pottery is open every day except for Christmas Day. Most stores are open from 9 am – 9 pm Monday – Saturday and 9 am – 9 pm on Sunday.  However, check out our store locator for your store’s specific hours, as well as holiday hours. 

    Old Time Pottery Store Locator

  • Do you offer discounts (i.e., military, first responders, teachers, senior citizens) or coupons (% off purchase, etc)?

    We strive to provide the lowest prices possible on every item, every day, for every customer.  Because of this, we do not offer discounts or accept coupons on our merchandise. We believe that you can still save vs. the competition without them!

  • Who do I contact with a question about a particular item?

    While every store carries the same types of merchandise, availability of specific items can vary by store.  It’s best to call your local store when inquiring about the availability of a particular item.

  • How do I go about recommending a new store location in my area?

    We are constantly looking for new areas to expand our stores.  Please complete our contact form or email us at customer.service@gabes.net with your location suggestions, and we’ll pass it along to our real estate team.

  • What forms of payment do you accept?

    For your convenience we accept cash, debit cards, Visa, Mastercard, American Express & Discover cards.

  • Do you offer wholesale and/or tax-exempt purchases?

    Old Time Pottery allows tax exempt purchases from eligible businesses in accordance with local, federal and state law.  While we do not offer additional discounts, we welcome our business and non-profit customers to shop with us for their décor needs.

  • Do you offer motorized carts or wheelchairs?

    Currently, Old Time Pottery does not offer motorized carts, but each store has wheelchairs.  Additionally, all stores are ADA compliant and can easily accommodate our customers’ personal assistance devices.

  • How do I go about requesting a donation?

    We serve many communities across the Midwest and Southeast, so we are very selective in choosing whom to provide a donation.  You may send a request to customer.service@gabes.net or use our contact form.  However, we are simply unable to accommodate a vast majority of requests.

  • How do I apply for a job at Old Time Pottery?

    For In-Store, Store Support Center and Distribution Center positions, please apply online though our careers page or on Indeed. Be sure to follow us on Linkedin and Career Builder for career opportunity updates.

Still need an answer? Contact Us