FAQs by Topic

• Do you offer online shopping?

  We are now offering a Buy Online, Pick Up in Store option! Although we still don't offer shipping or delivery, we’re focused on offering our customers an easy shopping experience where they can pursue their passion for decorating.

• What is your return policy?

  We are here for you, so, if your heart’s not into it we’ve got you covered. Simply return within 30 days of receipt date for exchange or full refund on the original method of payment. You’ve got options…

  Click here to review our full return policy

• Where are your stores located?

  We have 39 stores in 11 states, ranging from the Midwest to the tip of Florida!  Find your closest store by selecting our store locator here.

  Old Time Pottery Store Locator

• What are your store hours?

  Old Time Pottery is open every day except for Christmas Day. Most stores are open from 9 am – 9 pm Monday – Saturday and 9 am – 9 pm on Sunday.  However, check out our store locator for your store’s specific hours, as well as holiday hours. 

  Old Time Pottery Store Locator

• Do you offer discounts (i.e., military, first responders, teachers, senior citizens) or coupons (% off purchase, etc)?

  We strive to provide the lowest prices possible on every item, every day, for every customer.  Because of this, we do not offer discounts or accept coupons on our merchandise. We believe that you can still save vs. the competition without them!

• Who do I contact with a question about a particular item?

  While every store carries the same types of merchandise, availability of specific items can vary by store.  It’s best to call your local store when inquiring about the availability of a particular item.

• How do I go about recommending a new store location in my area?

  We are constantly looking for new areas to expand our stores.  Please complete our contact form or email us at comm@otpinc.com with your location suggestions, and we’ll pass it along to our real estate team.

• Can I purchase a gift card online?

  Currently we do not sell gift cards online.  However, if you currently have an Old Time Pottery gift card, you may check the balance by clicking here (go to gift card balance page)

• What forms of payment do you accept?

  For your convenience we accept cash, debit cards, Visa, Mastercard, American Express & Discover cards.

• Do you offer wholesale and/or tax-exempt purchases?

  Old Time Pottery allows tax exempt purchases from eligible businesses in accordance with local, federal and state law.  While we do not offer additional discounts, we welcome our business and non-profit customers to shop with us for their décor needs.

• Do you offer motorized carts or wheelchairs?

  Currently, Old Time Pottery does not offer motorized carts, but each store has wheelchairs.  Additionally, all stores are ADA compliant and can easily accommodate our customers’ personal assistance devices.

• How do I go about requesting a donation?

  We serve many communities across the Midwest and Southeast, so we are very selective in choosing whom to provide a donation.  You may send a request to comm@otpinc.com or use our contact form.  However, we are simply unable to accommodate a vast majority of requests.

• How do I join the email or text program?

  It’s easy!  There are a few ways:

  First, on this website, use the sign up links on the home page or in the footer of the site.

  You can also text OTP to 87037 and follow the prompts to complete your sign up.

  You should receive a welcome email within 24 hours, and you are free to opt-out at any time by managing your preferences in the footer of the Old Time Pottery emails

• How do I apply for a job at Old Time Pottery?

  For In-Store, Store Support Center and Distribution Center positions, please apply online though our careers page or on Indeed. Be sure to follow us on Linkedin and Career Builder for career opportunity updates.